VIP Communications Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Develops and distributes communication messages to VIP users and affiliated organizations regarding updates to J6 IT services, scheduled outages, approved service interruptions, and IT project timelines.

• Promptly notifies relevant Government Points of Contact (POCs) and VIP users about system outages using Government-supplied tools.

• Coordinates outreach communications for VIPs independently in support of the VIP Support Division.

• Monitors calls through Interactive Client software and manages customer emails directed to the VIP mailbox.

• Analyzes trends in VIP ticket submissions to proactively identify communication opportunities that may help in reducing repetitive VIP incidents through targeted messaging.

• Prepares reports and presentations for VIP Support leadership concerning communication activities, engagement metrics, and user feedback.

• Collaborates with the J6 CE Division on enterprise-level communications that impact VIP users.

• Assists in answering VIP calls using the Interactive Client software and responds to customer inquiries in the VIP team mailbox.

⛳️ Requirements

• Must possess an active Secret security clearance at the time of award.

• A Bachelor’s degree in Communications, English, Information Technology, or a related field, or an equivalent combination of directly related professional experience in lieu of a degree.

• A minimum of 3 years of progressively responsible professional experience in strategic communications, technical writing, or organizational communications within a Government or DoD setting.

• Prior experience supporting a DoD or J6 customer environment is highly preferred.

• Certifications in ITIL v4 Foundations and CompTIA Security+.

• Specialized expertise in organizational communications and technical writing, enabling the clear and effective translation of J6 operational events into targeted communications for VIPs.

• Strong customer service skills with proven experience in supporting executive or VIP-level communications.

• Exceptional written and verbal communication abilities; proven capacity to articulate information clearly and concisely to varied senior audiences.

• Familiarity with SharePoint communications platforms is preferred.

🏝️ Benefits

• Empower AI is proud to be recognized as a 2024 Military Friendly Employer.

• Health benefits.

• 401(k) retirement plan.

• Flexible work arrangements.

• Professional development opportunities.