Vice President, Marketplace Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the entire process from post-purchase to resolution.

• Revamp the operating model with AI as a central component.

• Foster structural cost reductions and enhance margin growth.

⛳️ Requirements

• A minimum of 7 years of experience in consumer marketplaces, ticketing, travel, or related sectors.

• Familiarity with AI-driven customer experience systems (such as chatbots, automated resolutions, and proactive deflection).

• Demonstrated success with post-purchase metrics (including cancel rate, contact rate, and customer satisfaction).

• In-depth knowledge of the unit economics associated with customer experience operations.

• Executive presence, with comfort in engaging with the leadership team.

🏝️ Benefits

• Health insurance.

• 401(k) plan.

• Flexible work hours.

• Paid time off.

• Opportunities for professional development.