Vice President, Client Success – National Market

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage a substantial Client Success team in the market, ensuring that KPIs are achieved with an emphasis on client retention and managing the pipeline for upsells.

• Serve as an Executive Sponsor to advance retention objectives and foster client engagement and advocacy.

• Represent the company during client meetings and events to enhance the company’s brand while building strong relationships with clients and consultants.

• Demonstrate the ability to clearly convey Progyny’s value to professionals, executives, and strategic partners at both employer and channel partner levels; comprehend and communicate a data-driven financial model to support renewals, and refine our quarterly and annual reports to meet client expectations effectively.

• Assist in resolving member issues escalated to the Client Success Team, collaborating closely with other senior leaders to identify the underlying causes of escalations and the most effective resolutions.

• Implement enhancements to account management processes to ensure success as the organization grows and scales.

• Manage a staffing model and compensation strategy to appropriately scale the team.

• Identify opportunities for professional development and training to enhance the skills of direct reports.

• Travel 30–40% of the time to engage with clients and stakeholders, ensuring alignment and satisfaction.

⛳️ Requirements

• At least 12 years of experience in strategic and consultative selling within the healthcare, employer benefits, or insurance sectors.

• Experience leading, coaching, and supporting a team to achieve both individual and organizational objectives while cultivating a collaborative, high-performance culture.

• Proven track record in managing large, complex employer relationships with a focus on strategic retention and growth.

• Demonstrated capability to collaborate with and manage the expectations of internal executive teams, ensuring alignment and actionable results.

• Strong negotiation, collaboration, and relationship management skills, with the ability to effectively influence key stakeholders.

• Expertise in presenting intricate information and insights in a manner that resonates with varied audiences.

• Strong financial acumen and problem-solving abilities to facilitate data-driven decisions and maximize client ROI.

• Proven ability to set goals, develop action plans, and achieve results in a dynamic environment.

• Thrives in high-pressure situations, adept at prioritizing competing demands, and excels within a rapidly growing organization.

• Resides near a major U.S. airport, with the capability to travel frequently for client engagements.

🏝️ Benefits

• Paid family and parental leave

• Preconception, fertility, and family building benefits (including egg freezing, IVF, and adoption support)

• Family and pet care fund

• Menopause and midlife care

• Health, dental, vision, and life insurance options for employees and their families

• Free in-person, virtual, and text-based mental health and wellness support

• Paid time off, including vacation, sick leave, personal days, and summer flex time

• Company equity

• Bonus program

• 401(k) plan with company match

• Access to on-demand legal and financial advice

• Learning and development programs to support your professional growth, alongside a mentorship program

• Company social events, including an annual volunteer day and donation matching

• Flex days (3 days a week in the office) and onsite meals and snacks for employees in our NY office