Call Center Supervisor

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• GetixHealth is in search of a Call Center Supervisor to oversee a high-achieving team within our Healthcare Operations department.

• The Supervisor will be accountable for coaching, developing, and inspiring team members to achieve departmental objectives while ensuring compliance, efficiency, and exceptional service delivery.

• Collaborate with Human Resources to attract, interview, and hire top-tier talent.

• Foster meaningful relationships with team members to promote open communication, trust, and accountability.

• Coach, train, and motivate staff to meet and surpass performance targets.

• Conduct regular one-on-one meetings, evaluations, and professional development sessions.

• Analyze reports to identify performance trends and opportunities for process improvement.

• Ensure complete adherence to company policies, HIPAA, and PHI standards.

⛳️ Requirements

• Education: A high school diploma or equivalent is required; an Associate or Bachelor’s degree is preferred.

• 2+ years of experience in a healthcare call center or revenue cycle environment, including at least 1 year in a supervisory or leadership position.

• Experience with Artiva is required (strong working knowledge of workflows, reporting, and system navigation).

• Proven experience managing remote teams and prioritizing workloads across various client accounts.

• Familiarity with medical billing, insurance claims, and healthcare administration is advantageous.

• Certifications: Certified Revenue Cycle Specialist (CRCS) is required within the first year of employment.

• Technical Skills: Proficiency in Microsoft Office Suite and contact center technology platforms.

• Strong computer literacy and the capability to troubleshoot basic technical issues remotely.

• Experience with healthcare billing systems or EMR software is preferred.

🏝️ Benefits

• Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.

• Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.

• 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.

• Paid Time Off (PTO): Start accruing PTO from your very first day of employment.

• Flexible Benefits: Customize your benefits package to suit your personal and family needs.