Vendor Partner Specialist – Contact Center Operations

This is a fully remote position, open to applicants in New York.

📋 Description

• Assess, oversee, and allocate daily tasks to external vendors.

• Evaluate and verify vendor accuracy by reviewing and consolidating deliverables.

• Maintain regular communication with department leaders, subject matter experts, and quality teams.

• Ensure compliance with regulatory and compliance requirements.

• Collaborate with Information Technology to establish business needs.

• Provide daily oversight and resolve issues impacting vendor user system access.

• Act as a liaison between department leaders and vendors.

• Keep precise records of assigned and completed vendor tasks.

• Discover new opportunities for vendor collaboration.

⛳️ Requirements

• Professional experience in analysis and vendor relationship management.

• Proficiency in analyzing business requirements.

• Familiarity with MS Office Suite.

• Experience in creating and reporting metrics.

• Ability to meet tight deadlines.

• GED or High School diploma from an accredited institution.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Incentive and recognition programs.

• Life insurance.

• 401k contributions.