Vendor Management Supervisor, CMS

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operations of the Vendor Management team, establishing performance standards, offering guidance, and promoting a collaborative team environment.

• Continuously monitor and evaluate third-party vendors for compliance with regulatory and company guidelines.

• Assess vendor compliance with contractual commitments, service level agreements (SLAs), and industry regulations, addressing any issues that arise.

• Inspire and lead team members, manage workload distribution, and provide opportunities for coaching and professional development.

• Maintain and review departmental policies, procedures, forms, reports, training materials, job aids, and checklists.

• Analyze department reports and the vendor management system to enhance efficiency and quality.

• Conduct performance evaluations and communicate results, recommending additional training as necessary.

• Oversee vendor risk assessments, review due diligence documentation, and finalize vendor profile evaluations.

• Manage the monthly review and processing of vendor scorecards, including handling consumer complaints and security incidents.

• Supervise the annual vendor re-certification package review and processing.

• Manage the processes for vendor onboarding and termination.

• Review departmental exception reports and evaluate reporting processes.

• Address internal and external audit requests through comprehensive reviews.

• Oversee the evaluation of vendor on-site audit reports and the tracking of remediation plans.

• Handle escalated issues and present concerns to senior management.

• Perform additional duties and special projects as assigned.

⛳️ Requirements

• High school diploma/GED or equivalent experience; a bachelor's degree is preferred.

• At least five years of experience in mortgage servicing, auditing, finance, compliance, or vendor management.

• A minimum of three years in a leadership or supervisory capacity overseeing a team of two or more individuals.

• Proven experience in establishing, negotiating, and enforcing vendor contracts and service level agreements.

• Experience in management reporting.

• Ability to work independently in a complex remote environment while managing nationwide team members and vendors.

• Advanced skills in Outlook, SharePoint, Excel, Word, PowerPoint, Teams, and Visio.

• Strong analytical, problem-solving, collaboration, and technical abilities.

• Excellent time management skills.

• Exceptional verbal and written communication skills.

• Capacity to work under pressure and meet deadlines.

• Ability to grasp complex problems and seek alternative solutions.

• Sound judgment in escalating issues appropriately.

• Effective communication skills over the telephone.

• Professional demeanor, tact, and sound judgment.

• Ability to maintain confidentiality concerning client, staff, and vendor information.

🏝️ Benefits

• Comprehensive healthcare plans available for you and your family.

• Discretionary 401(k) matching of 50% on the first 4% of your contributions.

• Access to discounts on fitness, restaurants, retail, and more through the employee portal.

• Tailored training programs designed to support your career advancement.

• Bonuses for employee referrals.

• Educational reimbursement opportunities.

• Contributions to the community through the Carrington Charitable Foundation.