User Care Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance user engagement by ensuring customer satisfaction and proactively addressing concerns.

• Interact with clients through phone, email, SMS, and chat utilizing Zendesk/Intercom.

• Deliver informed responses regarding the product, pricing, and availability.

• Diagnose and resolve technical issues.

• Collaborate with internal teams to fulfill customer requirements.

• Liaise with the engineering team to fix app-related bugs and challenges.

• Ensure a positive app experience through live chat and well-informed financial guidance.

• Conduct data entry across various platforms.

• Provide education and support to customers in a prompt and friendly manner.

• Report directly to the Manager of User Care.

⛳️ Requirements

• Preferred 1–2 years of experience in customer service.

• Conversational proficiency in Spanish is preferred.

• Background in customer service or a customer-oriented position.

• Exceptional phone etiquette.

• Strong verbal, written, and interpersonal communication skills.

• Familiarity with Zendesk, Intercom, or similar tools.

• Experience in financial services or fintech software firms.

• Capability to thrive in a fast-paced work environment.

• Eagerness to learn and develop professionally.

• Ability to multitask, organize, and prioritize tasks effectively.

• Experience in fintech, HR tech, or payments is advantageous but not mandatory.

🏝️ Benefits

• Flexible PTO.

• Coverage for Medical, Dental, Vision, Life, and Disability.

• Parental leave.

• Monthly stipend.

• Equity options.

• Option for remote work.