Unmanned Systems Instructor

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Facilitate technical training sessions for both customers and employees focusing on intricate unmanned systems.

• Design, update, and deliver both formal and on-the-job training programs.

• Conduct operator-level training for SkyRaider/SkyRanger, Black Hornet 3, Black Hornet 4, and Rogue 1 systems.

• Offer technical field support and address any maintenance or operational challenges.

• Aid customers in troubleshooting system and network/communications hardware issues.

• Deliver customer demonstrations while supporting the business development team.

• Analyze technical documents, oversee product performance, and evaluate maintenance processes and technical data.

• Provide engineers with insights regarding feature requests and potential product enhancements.

• Work in collaboration with internal teams to identify and resolve equipment issues.

• Deliver customer service support through incoming calls and correspondence, including basic troubleshooting and redirection.

• Be prepared to travel and deploy both domestically and internationally, with at least 75% travel commitment, to fulfill customer requirements and contracts.

⛳️ Requirements

• Excellent interpersonal, training/customer support, and written communication skills.

• A two-year general business degree or equivalent, along with 2-3 years of relevant work experience, or 2-3 years of targeted experience in a professional service/training capacity within a medium to high-volume hi-tech manufacturing setting.

• Demonstrated ability to perform under pressure and effectively manage multiple tasks without compromising quality.

• Operational experience as an unmanned systems operator with the U.S. Department of Defense.

• Experience as an instructor, preferably in the delivery of military, commercial, or general aviation training curricula.

• Certification as a DoD sUAS Master Trainer through a DoD-sponsored institution is considered a plus.

• A minimum of two years of experience using business applications such as Microsoft Office, including Word and Excel.

• Capability to obtain an FAA Part 107 Certification.

• Ability to work autonomously and engage with all levels of customer organizations.

• Proficiency in concise reporting and remote communication.

• Familiarity with wireless communication technologies.

• Experience in software testing or system validation and verification is an asset.

• Eligible for Top Secret/SCI clearance.

• Willingness and ability to travel/deploy with potentially short notice, committing to at least 75% travel to domestic and international sites.

• Must be a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee, or otherwise eligible to apply for the necessary U.S. export control license.

• Eligible for certification to examine, possess, and transfer items under the Canadian Controlled Goods Program and must be legally authorized to work in Canada.

🏝️ Benefits

• Salary range of $77,900.00-$103,800.00.

• Opportunities for global and domestic travel.

• Commitment to being an Equal Opportunity Employer.