Unifier Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver techno-functional support and manage user administration for Oracle Primavera Unifier and other designated products.

• Diagnose and resolve operational challenges, taking full responsibility for ticket resolution, including follow-ups and communications.

• Configure and adapt custom business processes, workflow configurations, templates, and user-attribute forms.

• Convert business functional requirements into technical specifications.

• Own, maintain, and enhance knowledge base documentation, including guidelines for addressing recurring support issues.

• Lead customer communications and meetings for support, both verbally and in writing.

• Review, sustain, and support existing processes to guarantee data quality and continuous improvement.

• Collaborate with Oracle to identify and rectify any reported bugs.

• Generate reports to facilitate business analysis and user inquiries.

• Create technical documentation on processes, including support instructions for commonly encountered issues.

• Provide exceptional customer service and support, ensuring user satisfaction and effective communication.

⛳️ Requirements

• Bachelor’s degree or equivalent experience is necessary.

• 4-5 years of experience in a techno-functional support position with Oracle Primavera Unifier.

• Outstanding verbal and written communication skills in English.

• Strong problem-solving abilities and keen attention to detail.

• Experience in translating business requirements into technical specifications.

• Proven experience in stakeholder management and delivering clear, timely updates.

• Excellent cross-functional coordination skills to align with higher-level technical teams for timely resolution.

• Proficiency in handling multiple tasks and meeting deadlines.

• Experience in supporting other PMIS applications is advantageous.

• Familiarity with integration development and middleware products is a plus.

• Ability to communicate in multiple languages is a plus.

🏝️ Benefits

• Flexible working hours