Turbine Controls Field Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a member of the Regional Service Team, delivering exceptional service to customers throughout the USA and Canada.

• Oversee all resources and logistics necessary for executing services and maintenance tasks at customer locations.

• Assist in the implementation of retrofit projects, which include installation, power activation, and commissioning of turbine control solutions (MkVI, MkVIe), along with TIL implementation.

• Provide support for warranty management and resolve troubleshooting issues.

• Address customer service inquiries and spearhead issue resolution during both warranty and post-warranty phases.

• Responsible for pre-planning, site scheduling, field engineering, commissioning, control system start-up, and the transition of projects to customers.

• Collaborate closely with project managers, customers, and supplier representatives to ensure financial efficiency, high-quality installations, punctuality, and overall customer satisfaction.

• Respond promptly to customer service call-out requests.

• Complete service timesheets, trip reports, invoicing packages, and other administrative tasks in a timely manner.

• Work in tandem with other departments to identify and document change order opportunities and evaluate proposals for new projects.

• Engage with GE Power Services, GE Industrial, and other GE divisions.

• Expect significant travel and overtime, potentially up to 50% of the time.

⛳️ Requirements

• Bachelor’s Degree in Industrial Automation, Electronic Engineering, or a related field from an accredited institution, or equivalent experience.

• Proven experience with turbine control solutions (MkV, MkVI, MKVIe).

• Background in HMI upgrades.

• Experience in TIL implementation.

• A minimum of 3-5 years of field engineering experience in power generation, industrial plant automation, DCS (distributed control systems), PLC (programmable logic controllers), or similar sectors.

• Previous experience in industrial field service.

• Strong troubleshooting skills in electronics and/or mechanical systems.

• Proficient computer skills, including familiarity with MS Office and TCP/IP configuration.

• Capability to learn additional software tools such as Cimplicity, Intellution, Toolbox, GAP, etc.

• Must be eligible for domestic travel up to 80% of the time.

🏝️ Benefits

• Medical coverage.

• Dental insurance.

• Vision coverage.

• Prescription drug coverage.

• Access to a Health Coach from GE Vernova, a 24/7 nurse-based resource.

• Availability of the Employee Assistance Program, offering 24/7 confidential assessment, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings option with company matching contributions and retirement contributions.

• Access to Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Flexible time off.