Trust & Safety Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify, conduct thorough investigations, and resolve risk-related issues on the Roadie platform.

• Utilize data to uncover patterns and trends in escalated incidents.

• Recognize procedural gaps to enhance efficiency and effectiveness within the team.

• Manage critical and high-risk situations with the appropriate urgency.

• Review user background screenings in compliance with geographic regulations.

• Follow legal and risk-related policies and procedures diligently.

• Collaborate with law enforcement when necessary during ongoing investigations.

• Investigate, audit, and make decisions on sender Gig-related claims.

• Research industry standards and best practices to enhance internal processes.

• Mitigate company losses by evaluating internal and external liabilities.

• Work alongside the Legal team to conduct investigative research and assist with external user communications.

⛳️ Requirements

• A minimum of 2+ years of experience in a trust & safety or risk-related role.

• Outstanding verbal and written communication abilities, with a talent for empathy and building trust.

• Strong problem-solving skills utilizing investigative and analytical capabilities.

• Proficient in Salesforce or other CRM systems.

• Proven track record of executing tasks with meticulous attention to detail, accuracy, and adherence to complex procedural requirements.

• Ability to thrive in a fast-paced and agile environment, easily navigating ambiguity.

🏝️ Benefits

• Competitive compensation packages.

• Health insurance premiums fully covered for you.

• 401k plan with company matching.

• Tuition and student loan repayment assistance (yes - Roadie will contribute directly to your existing student loans!).

• Flexible work schedule with unlimited paid time off (PTO).

• Enjoy monthly 3-day weekends.

• Monthly work-from-home stipend.

• Paid sabbatical leave - tenured team members receive time to rest, relax, and explore.

• The necessary technology to perform your job effectively.