Trust & Safety Associate, Thai, Indonesian, Traditional Chinese

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Examine and investigate escalated reports and appeals regarding potential breaches of our policies.

• Carry out objective, fair, comprehensive, evidence-based, impartial, and prompt investigations into reported content.

• Provide assistance in addressing issues raised by moderation teams.

• Address incoming user inquiries, complaints, feedback, and reports.

• Collaborate with other departments to monitor and resolve bugs and other technical challenges.

• Partner with internal and external stakeholders to develop and enhance policies aimed at improving the experience for creators and readers.

• Stay informed about current events and assist with policy research and analysis.

⛳️ Requirements

• Education: B.A./B.S. in relevant fields.

• 1-2 years of experience in trust and safety or community management (experience in UGC moderation is required).

• Native-level proficiency in Thai, Indonesian, or Traditional Chinese.

• Strong technological proficiency: Experience with Zendesk or other helpdesk software, Airtable, SharePoint, MS Office, etc.

• Ability to comprehend and analyze complex cases.

• Interest in content policy, compliance, and/or internet governance.

• Must have experience working in a multicultural company.

🏝️ Benefits

• Career development; we are committed to mentorship and investing in your learning to support you in reaching your goals.

• Health benefits, including vision and dental coverage!

• Generous PTO and Parental Leave Top-up.

• 401K Contributions.

• Commuter Benefits.

• Global WEBTOON and LINE FRIENDS discount program.

• Winter break shutdown and much more!