Trust & Safety Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Concentrated on community and content safety measures to guard against high-risk activities.

• Engaging in thorough analysis of accounts and content.

• Managing multiple high-volume tasks related to identity verification and enforcement of rules.

• Assessing documentation and video content for potential fraud and identity impersonation.

• Communicating with end-users to verify documentation and authenticate accounts.

• Enforcing DMCA and copyright regulations.

• Collaborating with internal teams to eliminate high-risk content and users.

• Investigating content and profiles reported by the community, taking necessary actions.

• Partnering with team members and leaders for continuous process enhancements.

• Executing other essential duties as assigned.

⛳️ Requirements

• Minimum of one year of experience in a customer-facing position, ideally within an e-commerce setting.

• Strong interest in regulatory and compliance matters related to user-generated content platforms.

• Open-minded, resilient, and inquisitive, comfortable with investigating objectionable online content and behaviors.

• Ability to adjust to new workflows and policy changes in a dynamic regulatory landscape.

• Capability to take a comprehensive approach to risk assessment and enforcement of rules by considering multiple variables.

• Familiarity with best practices in policy enforcement; utilizes resource materials and precedent cases to inform decision-making.

• Proven ability to investigate, moderate, and resolve conflicts.

• Keen attention to detail and the capacity to make informed decisions in real-time.

• Outstanding organizational and communication skills.

• Comfortable with technology; adept at navigating and comprehending new systems and platforms.

• Capable of working both independently and within a team environment.

• Willingness to work evenings and/or weekends; regular schedules assigned based on seniority.

• Proficiency in French is mandatory for roles based in Quebec to facilitate communication with colleagues and suppliers as needed.

• Proficiency in another language is required for this role to interact with clients, partners, and colleagues predominantly located outside of Quebec.

🏝️ Benefits

• 4 Day Work Week (work 32 hours but get paid for 40 hours).

• Remote work policy.

• RRSP & DPSP plan to assist in future planning.

• Home office subsidy, along with essentials like a laptop and accessories.

• Tuition Reimbursement Program.