Trilingual Team Leader – French, English, Spanish, BPO/Call Center Experience

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Offer mentorship, guidance, and opportunities for career advancement to team members

• Establish escalation channels in line with mutually agreed procedures

• Steer a high-performing team through an engaging transition

• Develop problem-solving, critical thinking, analytical, and technical skills within the department

• Set team objectives

• Collaborate with direct reports on execution strategies, tracking progress, and sharing results

• Identify actionable insights

• Propose recommendations

• Shape team strategy through effective communication

⛳️ Requirements

• Minimum of 1 year of relevant management experience in the BPO or call center sector

• Proficiency in Portuguese and English at a B2 level

• Ability to think strategically

• Strong analytical skills paired with creative problem-solving abilities

• Experience in providing constructive feedback and implementing corrective action plans

• Comprehensive understanding of customer confidentiality standards

• Enthusiasm for fostering the development of team members

🏝️ Benefits

• Competitive salaries within the industry

• Comprehensive benefits packages

• Wellness support

• Inclusive work environment

• Opportunities for professional growth and internal mobility

• State-of-the-art workspaces

• Exceptional benefits

• Support for career advancement

• Reasonable accommodations throughout the hiring process