Healthcare Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage telehealth-related phone calls and email inquiries.

• Handle a consistent volume of incoming customer calls while navigating various systems.

• Respond to inquiries regarding services, provider availability, insurance coverage, visit costs, and other healthcare-related topics.

• Assist patients in scheduling virtual consultations.

• Offer technical support for enrollment, scheduling, attending telehealth visits, and managing account information.

• Investigate discrepancies in costs, process refund requests, and address insurance coverage issues; escalate cases to the billing department.

• Guide patients through self-service options related to visit history, sick slips, prescription details, and medical records.

• Collect patient feedback on provider performance, self-service usability, and visit connectivity.

• Complete required virtual training and nesting sessions.

⛳️ Requirements

• Flexible availability to work hours within a 24/7/365 operational framework.

• Willingness to work on weekends.

• High school diploma, GED, or a college degree.

• Successful completion of a customer service assessment and a computer typing test.

• Completion of a 3-week virtual training course and 1 week of nesting with 100% attendance.

• Successful completion of a background check.

• High-speed internet access at home with a minimum of 25 Mbps download and 10 Mbps upload speeds.

• Capability to connect the work computer directly to the home modem via Ethernet.

• Satellite and wireless internet connections are not acceptable.

• A quiet, distraction-free workspace that is clutter-free, with no one else present during working hours and no unauthorized items or electronics.

• Ability to learn and navigate three systems while managing an average of 20 calls per day.

• Strong problem-solving abilities.

• Proficiency in multitasking.

• Excellent communication skills.

🏝️ Benefits

• Health benefits (medical, dental, vision) available from the first day of employment.

• Paid time off accrued after 180 days of employment.

• Fully remote work arrangement.

• All necessary equipment provided (computer, monitor, mouse, keyboard, headset, Ethernet cord, power cables).

• Mandatory training is compensated.

• Retirement savings plan.

• Paid holidays.

• Life and disability insurance.

• Optional dental and vision programs.

• Potential bonuses or incentives based on business needs.