Customer Service and Retention Specialist – Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Engage with customers to retain subscribers who are considering cancellation.

• Offer assistance to clients through various channels, including phone, WhatsApp, email, and chat.

⛳️ Requirements

• A high school diploma is mandatory; ongoing university studies will be viewed as an advantage.

• Exceptional verbal and written communication abilities.

• Previous experience in customer service, sales, and/or customer retention is preferred.

• Competence with digital communication channels.

• Capability to navigate various customer service platforms.

• Proven adaptability and dedication to achieving results.

• Strong problem-solving capabilities, negotiation skills, and a commitment to outstanding service.

• Residency in Porto Alegre and/or the Metropolitan Region is required.

• Experience in newspaper sales is advantageous.

🏝️ Benefits

• On-site cafeteria or meal allowance/voucher based on the work model: remote, hybrid, or on-site.

• Health insurance coverage.

• Transportation voucher or parking support.

• Private pension plan.

• Profit-sharing opportunities.

• Extended maternity and paternity leave policies.

• TotalPass membership.

• Access to Uniglobo, a training platform offered by TV Globo for affiliates.

• Digital subscription to GZH.

• Membership in the Subscriber Club, which provides exclusive discounts and benefits in areas such as dining and entertainment.

• Option to join ARBS (RBS Group Employees Association), which offers various partnerships and discounts.