Triage RN

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage incoming phone calls and ensure that the needs of callers are addressed effectively through exceptional customer service skills.

• Offer telephone guidance and education tailored to patient requirements.

• Respond to phone inquiries regarding the services offered by Chapters Health System promptly, courteously, and efficiently.

• Advocate for and elucidate the advantages of Chapters Health System’s services.

• Collect essential information and documentation to uphold comprehensive, up-to-date, and precise patient records.

• Input and monitor patient referral data within the electronic medical record system.

• Provide reassurance to patients and their families over the phone and assist in resolving any inquiries they may have.

• Identify when an in-person visit is necessary and facilitate the coordination of that visit.

• Support patients and families in achieving their desired levels of comfort.

• Utilize appropriate support and expert resources to address complex situations.

• Record interactions with patients and families in the EMR and communicate with the Interdisciplinary Group.

• Promptly report technical issues to leadership and strive for resolution within 30 minutes.

• If technical issues remain unresolved, report to an IPU or Resource Center as instructed.

• During emergencies, report to a company-designated work location as required.

• Carry out additional duties as assigned.

⛳️ Requirements

• A valid Florida or multi-state nursing license as an RN.

• Capability to apply for or secure a multi-state RN license within 30 days of hire if not already held.

• Ability to apply for or obtain an RN license to practice in Washington D.C. within 30 days of hire.

• At least one year of nursing experience.

• Preferred experience in hospice or hospital settings.

• Prior experience with an EMR/EHR system is desirable.

• Proficient in verbal and written communication in English.

• Bilingual in Spanish is a plus.

• Strong critical decision-making and problem-solving abilities.

• Excellent clinical and assessment capabilities.

• Competence in using equipment that has visual and auditory mechanisms.

• Exceptional time-management and prioritization skills.

• Ability to professionally and calmly manage stressful situations.

• Strong skills in patient service, information-seeking, probing, listening, understanding, and responding.

• Capacity to thrive in a fast-paced environment while maximizing caller reassurance and patient visits.

• Ability to collaborate effectively within a team environment.

• A sense of urgency in everyday work activities.

• Proficiency in computer operations and MS Office software applications.

• Skills in online research, data entry, and system navigation.

• Availability to work scheduled shifts during extended operating hours.

• Ability to perform sedentary tasks with frequent interruptions.

• Capability to manage emotional stress when caring for terminally ill patients and their families.

• Ability to execute essential physical job functions, including lifting, bending, pushing/pulling, and kneeling, with or without reasonable accommodations.

• Successful completion of position competency requirements.

• Consent to post-offer and ongoing drug/alcohol testing.

• Eligibility verification through the Florida Care Provider Background Screening Clearinghouse.

🏝️ Benefits

• Part-time employment opportunities.

• Consent to drug and/or alcohol testing following a conditional offer.

• Continuous adherence to the Drug-Free Workplace Policy.

• Eligibility verification through the Florida Care Provider Background Screening Clearinghouse after a conditional offer and ongoing eligibility.