Travel Support Agent – Swedish Language

This is a fully remote position, open to applicants in Sweden.

📋 Description

• Assist travelers with new bookings, modifications to itineraries, handling disruptions, urgent concerns, and intricate requests.

• Deliver empathetic and professional assistance through phone, email, and chat communications.

• Ensure that each interaction embodies our core values of speed, care, and efficiency.

• Collaborate with Tech, Sales, Customer Success, and Product teams to address user challenges.

• Available for night shifts from 10pm to 6am.

• Keep abreast of airline policies, travel regulations, and updates to systems.

⛳️ Requirements

• Profound knowledge of Amadeus GDS, with a minimum of 2 years of relevant experience.

• Strong expertise in flight reservations, including managing special requests, voluntary and involuntary changes, ticket issuance, and refunds.

• Experience in booking various travel products such as hotels, trains, buses, rental cars, and ground transportation.

• Proficiency in spoken and written Swedish and English – knowledge of Danish and/or Norwegian is an added advantage.

• A genuine enthusiasm for customer service, paired with excellent communication abilities and a solution-focused approach.

• Additional consideration for candidates with experience in Zendesk and LinkOnline.

🏝️ Benefits

• Fully remote working model.

• Opportunities for training, learning, and professional development.

• A supportive, ambitious, and international team.