Transportation and Translation Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Leads the team in daily operations and ensures the quality of services delivered, emphasizing production, timeliness, and efficient coordination of services.

• Sets employee performance objectives and follows up to guarantee that team members are meeting these goals, while providing necessary encouragement and training.

• Continuously responsible for enhancing department quality and productivity by monitoring service levels.

• Assesses and maintains suitable staffing levels to ensure all tasks are completed within the expected turnaround times for both internal and external customers.

• Manages productivity reports and referral reports, ensuring adequate departmental coverage.

• Upholds policies, procedures, work assignments, etc., by leading through example.

• Reviews, investigates, and resolves customer complaints, issues, and inquiries.

• Serves as a functional resource and supports the Manager with operations.

• Collaborates with other departments to ensure synergy in processes and workflows.

• Performs additional duties as assigned.

⛳️ Requirements

• Bachelor’s Degree in Business Administration or a related field is preferred.

• A minimum of 2 years of relevant experience is required.

• Proven progressive leadership experience is preferred.

• Demonstrated capability to provide exceptional service to both internal and external stakeholders.

• A strong sense of urgency and the ability to manage multiple priorities in a dynamic, fast-paced environment.

• Excellent written and verbal communication skills.

• Ability to work independently while remaining accessible to others.

• Exceptional attention to detail and a strong focus on results.

• High proficiency in Microsoft Office products is required.

🏝️ Benefits

• Medical (HDHP) w/Pharmacy

• Dental

• Vision

• Long Term Disability

• Health Savings Account

• Flexible Spending Account Options

• Life Insurance

• Accident Insurance

• Critical Illness Insurance

• Pre-paid Legal Insurance

• Parking and Transit FSA accounts

• 401K

• ROTH 401K

• Paid time off