Training and Development Specialist

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Facilitate the growth and development of Student Service Advisors (SSAs).

• Support the Office of Student Success staff in the consistent application of advising resources and systems.

• Organize both online and in-person training sessions, offer individualized coaching, and create professional development opportunities.

• Assist leadership with technological enhancements, process efficiency improvements, and troubleshooting complex challenges impacting student retention and persistence.

• Train newly hired SSAs and current staff on advising strategies, customer service, student communication, degree planning, technology resources, at-risk student support, as well as university policies and procedures.

• Spearhead the Advising with Purpose performance quality initiative and develop evaluation rubrics for advisor/student interactions.

• Aid in training on Salesforce, Marketing Cloud, and advising-related data.

• Offer guidance and support for SSAs managing complex, time-sensitive advising tasks.

• Create and maintain training manuals, student scenarios, multimedia trainings, and other resources within the departmental LMS.

• Deliver virtual training via scheduled webinars.

• Establish a process for assessing training methodology and effectiveness.

• Review new Standard Operating Procedures and provide training to staff in procedural execution.

• Work in collaboration with Office of Student Success leadership on various departmental projects.

⛳️ Requirements

• Bachelor's degree from an accredited college or university.

• Candidates with education and/or experience relevant to the described duties will also be considered.

• A minimum of two years of experience as an academic advisor is strongly preferred.

• Strong oral, interpersonal, and written communication skills.

• Proficient in customer service, problem-solving, decision-making, and creative thinking.

• Ability to establish rapport with constituents through self-confidence, patience, and empathy.

• Capacity to adapt to the needs and characteristics of a multigenerational audience.

• Initiative and skill in developing solutions while clarifying and enforcing policies.

• Flexibility, adaptability to change, and a willingness to learn.

• Competence in locating resources and learning from mistakes.

• Ability to foster cohesive working relationships and communicate with honesty and respect.

• Familiarity with adult education and the academic environment.

• High proficiency in technology, including Microsoft products.

• Preferred bilingual proficiency in Spanish and English, both spoken and written.

• A committed follower of Jesus Christ with a personal relationship with Him.

• Ability to communicate personal faith and apply biblical principles in the workplace.

• A strong sense of calling to the ministry of Colorado Christian University.

• Regular, meaningful involvement in a Bible-believing evangelical local church.

• Knowledge of the Word of God and a passion for Christian education.

• A traditional evangelical Christian lifestyle that aligns with CCU’s Statement of Faith and Strategic Priorities.

• Physical ability to walk, stand, sit, reach, balance, stoop, speak clearly, and possess appropriate vision and hearing capabilities.

• Capacity to occasionally lift or move up to 25 pounds.

• Must reside and work legally in the U.S.

🏝️ Benefits

• Tuition waiver program.

• Excellent healthcare benefits.

• Generous paid time off.

• Matching 403(b) retirement plan.

• Additional organizational paid benefits.

• Voluntary benefit offerings.

• Remote work arrangement.