Trainer, Billing Operations

📋 Description

• Deliver comprehensive training programs for both new hires and existing employees, encompassing onboarding and ongoing learning initiatives.

• Offer coaching and support to individuals and groups to tackle process-related challenges, showcasing patience and a strong dedication to learner success.

• Conduct engaging training sessions on both new and existing processes, systems, and updates, customized for diverse audiences with varying learning preferences.

• Assist both OAW and DAN business models with flexible and adaptive training strategies in a dynamic environment.

• Create training materials or work closely with the Senior Billing Agent team, who typically spearhead training development. This may involve collaboration with other stakeholders and delivering billing content.

• Serve as a subject matter expert (SME) on billing processes and contribute to related projects.

• Collaborate effectively with cross-functional stakeholders, utilizing strong communication skills and emotional intelligence to foster positive working relationships.

• Exhibit leadership by coaching, mentoring, and supporting the growth of both individuals and teams.

⛳️ Requirements

• College diploma in a relevant field.

• A minimum of three years of pertinent experience.

• Previous experience as a Billing Agent.

• Familiarity with billing processes and training delivery.

• Experience in facilitating and conducting training sessions.

• Background in coaching and supporting employee development.

• Completion of a Train-the-Trainer certification or an equivalent program.

• Proficiency in French is necessary for positions located in Quebec.

• Expert level proficiency in English due to the nature of the responsibilities or work tools, or because the role involves interactions with English-speaking partners, members, and/or clients.

• Extensive knowledge of billing inquiries for both The Personal/OAW and the Desjardins Agent Network (DAN).

🏝️ Benefits

• Competitive salary and annual bonus.

• 4 weeks of flexible vacation starting in the first year.

• Defined benefit pension plan that ensures predictable, stable income throughout retirement.

• Group insurance, including telemedicine services.

• Reimbursement for health and wellness expenses as well as telework equipment.