Total Rewards Operations Specialist

📋 Description

• Oversees the processing of invoices for the Total Rewards team and manages claims payments for specified benefit plans.

• Collaborates with vendors to address discrepancies in invoice processing.

• Aids the Total Rewards Partner in conducting benefit plan audits to verify the accuracy of premium and enrollment data.

• Provides assistance to retirees and former staff with general inquiries regarding their medical, life insurance, pension, and 401(k) benefits.

• Processes life insurance claims for both active employees and retirees.

• Supports administrative tasks during the annual open enrollment period.

• Addresses employee inquiries by returning phone calls and managing communications via the benefits inbox and Slack.

• Facilitates the coordination of information necessary for annual retirement plan audits.

• Manages routine data entry for recipients into the recognition platform and keeps Senior leadership reports up to date using real-time data.

• Ensures timely submission of gifts for claims.

• Aids in maintaining and updating the gift stores within the recognition platform.

• Administers and coordinates the annual awards program.

• Conducts research to enhance existing reward programs and develop new initiatives.

• Produces quarterly reports for the executive team detailing the utilization of all rewards.

• Offers support in managing the compensation tool platform.

• Assists the director in conducting and managing compensation surveys.

• Participates in the annual merit and promotion process by creating editable worksheets for staff and uploading merit data into the HRMS platform.

• Processes regular stipends associated with compensation components.

• Under the director's guidance, routinely audits and updates compensation fields in the HR database.

• Enhances and maintains the Standard Operating Procedure guide for the Total Rewards team.

• Performs other duties as assigned.

⛳️ Requirements

• A Bachelor’s Degree or equivalent professional experience.

• Over 3 years of experience in Total Rewards or HR.

• Strong attention to detail coupled with exceptional problem-solving capabilities.

• Proficient in advanced MS Excel and PowerPoint skills.

• Outstanding verbal and written communication abilities.

• A proactive individual capable of managing multiple priorities simultaneously, while also able to function effectively as part of a team.

• Familiarity with HRIS functionalities.

• Ability to uphold confidentiality at all times.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Engaging and comprehensive wellness program.

• 401(k) retirement savings plan with matching contributions after 6 months of employment.

• Flexible paid time off benefits, offering up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year).

• 10 days of sick leave.

• 12 paid holidays and a paid winter break between December 25 and 31.

• Paid parental leave, adoption and surrogacy expense reimbursement, and fertility benefits.

• Opportunities for learning and development.

• Lifestyle Spending Account.

• Pet adoption assistance and insurance.

• Pre-tax transportation benefits with a generous employer subsidy.

• Employer-paid life insurance and disability benefits.

• A variety of National Geographic discounts and perks.