Total Loss Settlement Adjuster

This is a fully remote position, open to applicants in United States.

📋 Description

• Resolve total loss claims with vehicle owners and lienholders.

• Obtain vehicle releases, negotiate release fees, and manage salvage relocation.

• Reduce storage, rental, and other costs while ensuring compliance with state regulations.

• Handle documentation for title transfers and secure the return of salvaged vehicles.

• Disburse settlement payments to vehicle owners and lienholders.

• Maintain knowledge of estimatics, policy and carrier guidelines, regulatory compliance, and relevant laws.

• Assess Actual Cash Value, options, condition ratings, previous unrelated damage, refurbishments, comparable vehicles, and market availability.

• Negotiate settlement agreements effectively.

• Record all claims using internal training tools and external resources.

• Keep track of interactions with both internal and external customers and sources.

• Collaborate with repair facilities, rental agencies, and salvage yards.

• Foster virtual relationships with team members, managers, and directors while working remotely.

⛳️ Requirements

• Currently engaged in total loss settlements with an insurance carrier.

• Basic understanding or experience in estimating and evaluating total losses.

• Comprehensive knowledge of UPD estimates, parts costs, total loss classifications, and fraud detection.

• 2–5 years of experience in Auto Total Loss Settlement within the Insurance Industry.

• In-depth knowledge of automotive total loss conditioning and optioning processes.

• Solid understanding of automotive terminology and vehicle construction.

• Proficiency with Mitchell UltraMate, CCC One, and/or Audatex.

• Strong verbal and written communication skills.

• Detail-oriented and organized, with a focus on achieving accurate and timely results.

• Exceptional negotiation and communication skills for remote interactions with customers, shops, and vendors.

• Team-oriented with a positive attitude and a strong ability to collaborate.

• Capacity to work independently and manage time efficiently in a virtual environment.

• Applicants must not require sponsorship for work visas; Snapsheet cannot sponsor work visa applicants.

• If not already licensed, Snapsheet will facilitate licensing for the candidate before starting.

🏝️ Benefits

• Enjoy a remote working environment.

• Benefit from a flexible PTO policy.

• Adhere to a casual dress code.

• Participate in mentorship programs.

• Experience 1-on-1 management support.

• Thrive in a culture that promotes readiness for advancement.

• Access quarterly internal promotion opportunities.

• Engage in goal-setting sessions.

• Attend yearly in-person and remote events.

• Receive Snapsheet swag.

• Join Employee Resource Groups.

• Choose from two comprehensive medical plans through Blue Cross Blue Shield.

• Receive HSA contributions with enrollment in the high-deductible health plan.

• Opt for two dental plans.

• Select one vision plan.

• Enjoy company-covered Short Term Disability.

• Benefit from company-paid Long Term Disability.

• Receive company-funded Life Insurance.

• Take advantage of voluntary Accident Insurance.

• Have access to Hospital Indemnity coverage.

• Obtain Critical Illness insurance.

• Utilize Legal Assistance services.

• Participate in a 401(k) with a 4% company match.

• Access the Employee Assistance Program with 6 sessions per life incident.

• Enjoy flexible PTO.

• Benefit from 7.5 company-observed holidays.

• Attend in-person connection events throughout the year, including the annual Summit and Roadshows.

• Receive Snapsheet swag and surprise mailers.

• Explore career growth and learning opportunities.

• Engage in health and wellness campaigns.