This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver daily technical assistance for chiller products to the Field Sales & Service organization globally through call trees, emails, and site visits.

• Develop and uphold technical service bulletins, service letters, and updates to the Solutions Database.

• Provide support for regional territories concerning escalated chiller technical support cases and warranty claims.

• Enhance product reliability through the Continuous Improvement Process for both existing and new products.

• Oversee Technical Escalations from Tier I.

⛳️ Requirements

• A Bachelor's degree in engineering or a related Technical/Scientific discipline is required.

• At least 10 years of technical experience with a solid understanding of HVAC&R products.

• Proficient in Microsoft Office Suite applications (Word, Excel, Access, and PowerPoint).

• Skilled in troubleshooting the refrigeration cycle as it pertains to air-conditioning duties on Chiller products, particularly water-cooled chillers.

• Must be willing to travel up to 20% of the time.