Tier II Application Support Analyst

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Provide Tier II application support for business-facing SaaS platforms, which include CRM, marketing automation, and transaction management applications.

• Serve as the primary escalation point for complex application incidents that arise from Tier I support.

• Deliver high-touch, customer-facing application support to non-technical users.

• Identify recurring issues and user pain points, and propose enhancements to application configurations.

• Engage in the testing and validation of application updates, enhancements, and releases.

• Support and troubleshoot application integrations and data workflows.

• Analyze application issues and suggest solutions or system modifications.

• Coordinate and take part in application testing to ensure the successful implementation of both new and legacy applications.

⛳️ Requirements

• Bachelor’s degree in computer science or information technology; or equivalent relevant work experience.

• 5-8 years of relevant information technology experience, including the ability to gather requirements and draft specifications.

• Proven experience in providing Tier II or higher application support for business-critical SaaS applications.

• Previous experience with real estate-specific applications is preferred.

• Experience in supporting CRM, marketing automation, or transaction management platforms is preferred.

• Prior experience dealing directly with software vendors for issue escalation and resolution is preferred.

• Familiarity with integration troubleshooting, automation tools, or API-based workflows is preferred.

🏝️ Benefits

• Medical

• Health Savings Account

• Dental

• Vision

• Life Insurance

• Paid Vacation (PTO)

• 401(k) with employer match

• Flexible Spending Account

• Employee Assistance Program (EAP)