Helpdesk Specialist – Technical Support, Operations

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Address technical inquiries via chat related to HubSpot, Aircall, Stripe, and other company platforms within established service level agreements.

• Manage the support queue from start to finish: assess incoming inquiries, prioritize them effectively, minimize ongoing work, and avert backlog accumulation.

• Proactively escalate blocked or high-risk issues rather than allowing them to stagnate.

• Assist with routine operational tasks and HubSpot administration, which includes workflows, automations, and reporting.

• Create and sustain automations across platforms like Slack, Aircall, Stripe, Zoom, and other systems.

• Enhance internal processes using tools such as n8n, Zapier, and Google Apps Script.

• Recognize repetitive tasks and consistently seek opportunities for streamlining or automating them.

⛳️ Requirements

• Background in technical support, CRM operations, system administration, or a comparable hands-on position.

• Authentic enthusiasm for AI-assisted workflows along with practical experience using AI to enhance work quality or efficiency.

• Familiarity with automation tools like n8n, Zapier, or Apps Script.

• Proven track record of managing a high-volume task queue or ticket workload consistently.

• Strong self-prioritization capabilities and the ability to make informed decisions when multiple requests appear urgent.

• Excellent asynchronous communication practices, including timely responses during working hours and proactive follow-ups.

• Ability to swiftly learn new tools and troubleshoot independently with minimal oversight.

• Strong critical thinking and problem-solving abilities.

• Clear written communication skills and confidence in engaging with non-technical stakeholders.

• High level of ownership, resilience, and dependability in a fast-paced operational environment.

🏝️ Benefits

• Competitive Salary and Bonuses: We appreciate your contributions and provide competitive compensation along with performance-based incentives.

• Comprehensive Benefits: Enjoy reimbursements for gym memberships, mental health support, generous vacation allowances, and free access to all our courses.

• Flexible Work Environment: Work remotely with a schedule that suits both your personal and professional life.

• Growth Opportunities: Be part of a company that is dedicated to your professional development, offering numerous opportunities for career progression.