BPaaS Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the initial point of contact for customer support, managing ticket triage and routing.

• Establish and oversee Workday user accounts, including the setup of usernames and passwords.

• Allocate OSV Service Centers to users and manage the account lifecycle, which includes account creation, password resets, and deactivation.

• Produce and evaluate OSV reports to audit access to customer tenants.

• Diagnose and resolve issues related to Workday Multi-Factor Authentication (MFA).

• Assist the internal customer security administration for support and service teams.

• Adhere to security policies and standard operating procedures, particularly concerning login and password communications.

• Detect and address data or configuration issues; examine trends and irregularities.

• Propose and implement enhancements to better assist customers and streamline internal processes.

• Work collaboratively with cross-functional teams to fulfill customer expectations.

• Maintain professional communication and comply with case management protocols.

• Engage in team activities and contribute positively to the team's culture.

• Complete assignments within stipulated timelines, ensuring high-quality and error-free outcomes.

• Exhibit adaptability in handling changing priorities and workloads.

⛳️ Requirements

• 1–2 years of experience with HRIS platforms and/or business application support systems.

• Preferred experience with Workday and OSV Service Center platforms.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Basic understanding of Salesforce and Workday products or domains.

• Familiarity with working in a ticketing/case system.

🏝️ Benefits

• Values-based culture.

• Opportunities for upward mobility.

• Professional development opportunities.