Tier I MSP Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Diagnosing and resolving hardware and software problems

• Conducting installations and updates

• Providing assistance to clients with technical inquiries

• Offering exceptional technical support and solutions

• Promoting customer satisfaction and nurturing client relationships

⛳️ Requirements

• Prior experience in the IT field

• Call center experience is a must

• Experience with a Managed Service Provider is preferred

• Capability to establish rapport with clients

• Strong skills in troubleshooting and critical thinking

• A positive and professional attitude

🏝️ Benefits

• Medical, Dental, and Vision insurance

• 401k Retirement Plan

• Paid Time Off