Tier 2 Network Engineer

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Address customer support inquiries via incident tickets, phone calls, and email.

• Engage with clients in a professional and timely manner.

• Collaborate with team members to resolve issues effectively.

• Uphold high-quality customer service standards across all communication channels.

• Record resolutions and create knowledge base articles.

• Take a proactive stance on incidents to reduce recurring problems.

• Troubleshoot complex issues while maintaining a broad understanding of client environments.

• Participate in ongoing certification training to enhance skills.

• Opportunities available to contribute to internal projects and designs.

• Commitment to obtaining and maintaining relevant certifications for vendor partnership levels.

• Availability to join an on-call rotation as needed.

• Monitor time, activities, and communications through Magna5’s suite of applications.

⛳️ Requirements

• A minimum of 3 years of experience in administering and supporting networking technologies.

• An associate or bachelor’s degree in Information Technology, or equivalent work experience.

• Enjoy working collaboratively in a team setting while managing multiple customer issues simultaneously.

• Ability to prioritize tasks based on the urgency of requests.

• A strong sense of curiosity and a passion for learning new technologies.

• The ideal candidate will have a knack for troubleshooting and innovative problem-solving.

• Demonstrate a strong work ethic and serve as a role model for others.

• Experience in Managed Service Provider (MSP) or professional services is a plus.

• Familiarity with designing and implementing network topologies that include switches and routers.

• Strong knowledge of firewall operations such as NAT/PAT and VPN.

• Experience with EIGRP/OSPF/BGP, MPLS/VPLS is advantageous.

• Understanding of Radius/LDAP/802.1x protocols.

• Knowledge of Spanning-Tree and Port-Channels.

• Experience with High Availability concepts: HSRP/VRRP, A/A and A/P.

• A grasp of SD-WAN, QoS, and Traffic Shaping principles.

• Relevant networking certification or a willingness to obtain one is highly preferred.

🏝️ Benefits

• Fully remote work arrangement.

• Generous paid time off, including holidays and floating holidays.

• Highly competitive and flexible medical, dental, and vision benefits plans tailored to your needs.

• 401(k) plan with a generous employer match.

• Customized life and disability insurance plans.

• Full reimbursement for approved professional certifications and career development opportunities.

• Monthly stipend for mobile phone and internet services.