Tenant Relations and Operations Virtual Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to inbound calls in real-time and address messages promptly.

• Manage leasing inquiries and arrange self-showing appointments.

• Document prospect interactions within the leads tracker.

• Independently resolve standard tenant inquiries.

• Create and assign maintenance work orders.

• Ensure accuracy in tenant records.

• Assess rental applications for timely responses.

• Issue and reset access codes for self-showings.

• Monitor the self-showing device tracker and identify any issues.

• Review the property management system for any missed payments.

• Inform the team about any delinquencies.

• Track lease expiration dates and facilitate renewals.

• Maintain the operations master sheet.

• Monthly reconciliation of utility charges.

• Complete Fair Housing training and ensure compliance.

⛳️ Requirements

• Proficient in both written and spoken English.

• Confident in managing live inbound calls.

• Strong organizational skills with an exceptional eye for detail.

• Comfortable managing multiple communication channels simultaneously.

• Skilled in Google Sheets.

• Highly organized with the ability to prioritize multiple tasks.

• Proactive, reliable, and capable of working independently.

• Available to work on a schedule aligned with US time zones.

• Must have the necessary technical setup, including webcam, headset, internet connection, and computer.

🏝️ Benefits

• Prepaid HMO coverage for your peace of mind.

• Tools, training, and constructive feedback for professional growth.

• Recognition and celebration of your achievements.

• Engaging and meaningful work, even from the comfort of your home.