Tenancy Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Serve as the primary point of contact for landlords and tenants, addressing inquiries related to active tenancies.

• Coordinate and manage the processes of tenancy terminations, including notices, early termination requests, and property check-outs.

• Oversee deposit negotiations, returns, and any disputes that may arise.

• Address tenancy-related issues and disputes among neighbors.

• Monitor rent accounts, identify and collect outstanding arrears, inform landlords, process Universal Credit documentation, and escalate unresolved arrears.

• Receive, evaluate, and act on maintenance reports, assess urgency and risk, appoint qualified contractors, obtain estimates and approvals, and ensure job completion.

• Gather contractor invoices and maintain accurate records in the landlord ledger.

• Handle local authority work schedules, improvement notices, and any regulated or formally reportable works.

• Generate weekly property safety and compliance reports, tracking certificates, licenses, and visa/right-to-rent expiration dates.

• Pursue outstanding compliance documents, manage failed electrical reports and necessary remedial actions, and escalate serious compliance concerns.

• Maintain precise audit trails, records, diary actions, and system communications.

• Keep landlords updated, manage their expectations, handle complaints, and support landlord retention efforts.

• Provide a professional, proactive customer and client service experience.

• Achieve performance targets related to satisfaction, retention, arrears, deposits, maintenance, compliance, and record accuracy.

⛳️ Requirements

• Prior experience in tenancy management, property management, or residential lettings.

• Comprehensive understanding of tenancy agreements and the obligations of landlords and tenants.

• Experience in managing maintenance, arrears, deposits, compliance, and tenancy terminations.

• Exceptional written and verbal communication skills.

• Strong attention to detail.

• Capability to handle a high-volume workload while prioritizing competing tasks.

• Customer-oriented and solutions-focused approach.

• Confidence in managing challenging conversations and disputes.

• Excellent organizational and record-keeping abilities.

• Ability to work independently and take ownership of cases.

• Experience with property management or CRM systems.

• Practical knowledge of residential tenancy agreements.

• Understanding of deposit protection and dispute resolution processes.

• Familiarity with rent arrears procedures.

• Knowledge of Universal Credit and the benefits system.

• Awareness of Houses in Multiple Occupation compliance.

• Understanding of property licensing requirements.

• Familiarity with landlord repairing obligations.

• Knowledge of Section 11 of the Landlord and Tenant Act 1985.

• Understanding of the Homes (Fitness for Human Habitation) Act.

• Familiarity with the Housing Health and Safety Rating System.

• Knowledge of LACORS fire-safety guidelines.

• Understanding of gas, electrical, fire, and general property safety compliance.

• An ARLA or equivalent property qualification would be beneficial.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and training.

• Supportive work environment.

• Employee benefits and perks.