Eligibility Chargeback Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Lead the daily operations related to chargebacks, cash application, and adjustments for a team of 4–7 analysts.

• Supervise the analysis and resolution of intricate payment discrepancies, pricing differences, contractual matters, and overdue receivables.

• Ensure precise application of cash and adjustments in accordance with audit controls, contractual obligations, and internal policies.

• Prepare and review monthly reports, ad hoc analyses, and summaries for management.

• Track team performance, productivity, and operational metrics.

• Manage, mentor, and develop analysts, focusing on performance evaluations and prioritization of workloads.

• Act as the escalation point for complicated chargeback and accounts receivable challenges.

• Provide operational updates and escalation insights to senior leadership.

• Collaborate with Chargeback Operations, Finance, Pricing, and external vendors.

• Assist with vendor business reviews, performance monitoring, and follow-up actions.

• Drive initiatives for process efficiency, data cleansing, and operational enhancements.

• Partner with cross-functional teams to improve processes and systems.

• Document processes, controls, and best practices.

• Support testing, validation, and implementation of changes in systems or processes.

• Ensure adherence to audit requirements, internal controls, and vendor timelines.

• Contribute to identifying and mitigating risks while providing data-driven support for decision-making.

⛳️ Requirements

• 5+ years of experience in chargebacks, accounts receivable, cash application, or adjustments within a B2B manufacturing or distribution setting.

• Strong grasp of supplier agreements, chargeback procedures, audit controls, and operational governance.

• Experience in leading or managing teams, including coaching, performance evaluation, and workload prioritization.

• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data analysis.

• Practical experience with ERP systems; SAP and/or Oracle is required.

• Strong problem-solving abilities and the capacity to independently address issues and lead cross-functional escalations.

• Excellent verbal and written communication skills.

• Capability to manage multiple priorities, assess team performance, and adhere to vendor-specific deadlines.

• Experience in preparing management summaries and operational reports for senior leadership is preferred.

• High school diploma or equivalent is required.

• An associate’s degree or higher is preferred.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical coverage.

• Vision coverage.

• Dental coverage.

• Well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement.

• A minimum of 18 days of paid time off each year.

• Paid holidays.

• Leaves of absence.

• Requirement for cable broadband or fiber optic internet service for remote work, with at least 10Mbps download/5Mbps upload.