Temporary Call Center Universal Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide assistance to customers through Phone, Email, and/or chat.

• Identify and address customer issues effectively.

• Exhibit strong customer service and sales capabilities.

• Notify management about issues that need escalation.

• Handle customer complaints and concerns efficiently.

• Utilize technology tools to facilitate daily tasks.

• Engage in training sessions to remain up-to-date.

• Inform customers about products to enhance upsell opportunities.

• Complete required documentation and maintain precise customer data.

⛳️ Requirements

• A minimum of 6 months of experience in customer service.

• Proficient in both written and verbal communication.

• Capable of working independently, following a work schedule, and managing regular responsibilities with minimal supervision.

• Experience in call centers, retail, and/or e-commerce is advantageous.

• Technical skills are a plus, though not mandatory.

🏝️ Benefits

• Equipment such as a laptop, mouse, headset, and additional monitor will be provided!

• Enjoy a 30% employee discount along with extra perks and discount programs.