Telesales Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate the health plan needs of potential members.

• Confirm eligibility for Medicare / Medi-Cal.

• Assist with telephonic enrollment by providing benefit information, sending enrollment materials, and guiding prospects through the enrollment process.

• Adhere to CMS-approved scripts, departmental policies, procedures, and state and regulatory requirements.

• Achieve monthly Sales Market Quota objectives during LOCK IN and AEP.

• Complete Sales/Membership Certification, Sales Orientation Training, Medi-Cal Certification training, and all required training modules.

• Support Field Sales Representatives by coordinating in-home appointments and arranging seminar reservations and other sales events.

• Conduct outbound follow-up calls for prospect inquiries with permission to contact.

• Perform 30/60/90 Days Welcome Calls and meet follow-up targets.

• Qualify prospects for all SCAN products.

• Manage designated work lists and scheduled customer calendar events within the CRM system.

• Contribute to team goals by achieving related results as necessary.

⛳️ Requirements

• A valid Health Insurance License is mandatory as per CMS requirements.

• Minimum of 2 years of experience in telemarketing or a healthcare-related sector.

• Demonstrated sales and customer service capabilities.

• Successful completion of Sales/Membership Certification, Sales Orientation Training, Medi-Cal Certification training, and other necessary training modules.

• Capability to adhere to CMS-approved scripts and comply with state and regulatory guidelines.

• Ability to qualify prospects for all SCAN products and manage CRM work lists and scheduled customer calendar events.

• Background check is required.

🏝️ Benefits

• Base Pay Range: $21.64 per hour.

• Paid Sick Time.

• Exceptional 401(k) Retirement Saving Plan with employer match.

• Training, tools, and support essential for your role.

• Annual employee bonus program.

• Generous paid-time-off (PTO).

• Eleven paid holidays each year.

• Work-life balance.

• Inclusive benefits.

• Employee resource groups.