Telephony Systems Coordinator

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Provide daily assistance for Call Center telephony systems.

• Diagnose and resolve telephony and user-related issues.

• Support both inbound and outbound call campaigns.

• Aid in IVR administration and updates.

• Create and analyze basic call center reports.

• Assist with onboarding processes for new clients and users.

• Collaborate cross-functionally with operations and internal support teams.

• Appropriately escalate complex issues.

• Maintain documentation and support processes.

• Contribute to system enhancements and process improvements.

⛳️ Requirements

• 1-3 years of experience in technical support, telephony support, help desk, call center systems, or related fields.

• Familiarity with Cisco telephony platforms is preferred (CUCM, UCCX, VOIP, Jabber, IP Phones, etc.).

• Basic knowledge of call center environments and IVR functionality.

• Strong troubleshooting abilities and communication skills.

• Quick learner of new systems and technologies.

• Well-organized with a keen attention to detail.

• Comfortable in a fast-paced work environment.

• Experience in healthcare or call centers is a plus, but not mandatory.

• Relevant certifications or technical coursework are beneficial.

🏝️ Benefits

• Supportive, progressive, and dynamic work environment.

• Competitive pay structure.

• Matching 401(k) plan with immediate vesting.

• Comprehensive medical, dental, vision, life, and short-term disability insurance.

• AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

• All employment offers with AssistRx are contingent upon the successful completion of a pre-employment background check.

• In accordance with federal law, all hired individuals will be required to verify their identity and eligibility to work in the United States and complete the necessary employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

• AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be regarded as property of AssistRx, and no fee will be paid in the event of a hire.