Telephonic Nurse Clinician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver telephonic professional nursing services utilizing motivational interviewing techniques for pharmaceutical client-funded contracts.

• Assist patients via inbound and outbound calls following their enrollment in nursing support programs.

• Perform risk assessments, offer home injection training, disease-state education, and product knowledge.

• Adhere to the standard call cadence and conduct additional calls as instructed.

• Address stakeholder inquiries and suggest client-approved resources.

• Refer callers to training, support groups, approved program materials, literature, or healthcare providers when necessary.

• Gather and record accurate, timely, clear, and complete call and task data.

• Engage in program-specific customer meetings, training sessions, and orientation meetings.

• Exhibit clinical competency through electronic or written assessments.

• Undertake special projects and other responsibilities related to contract performance.

• Operate under moderate supervision.

⛳️ Requirements

• Minimum Associate’s Degree in Nursing or equivalent diploma.

• Registered or Practical Nurse License (RN or LPN) in good standing in the state of employment and/or cross-licensed in other states.

• Must possess or be willing to acquire a compact nursing license.

• Readiness to obtain additional state licenses upon request.

• 2–5 years of relevant experience.

• Basic skills in database management and office navigation.

• Capacity to maintain high levels of customer interaction and service skills via phone.

• Ability to manage multiple PC and phone tasks while following approved scripted materials.

• Competence in interpreting patient information and determining the appropriate next steps.

• Telephonic nursing experience, preferably in support of pharmaceutical products.

• Familiarity with Motivational Interviewing techniques.

• Capability to work effectively and promote teamwork.

🏝️ Benefits

• Remote work opportunities.

• Competitive salary packages.

• Opportunities for career advancement.

• 401K with company matching*

• Tuition reimbursement (after 90 days of employment).

• Flexible work environment.

• 20 days of paid time off (PTO).

• Paid holidays.

• Employee assistance programs.

• Medical, dental, and vision coverage.

• Health Savings Account (HSA)/Flexible Spending Account (FSA).

• Telemedicine services (virtual doctor appointments).

• Wellness programs.

• Adoption assistance.

• Short-term disability (after 90 days of employment).

• Long-term disability options.

• Life insurance coverage.

• Discount programs.