Telephonic Nurse Clinician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver professional nursing services via telephone employing motivational interviewing techniques for client-funded pharmaceutical contracts.

• Assist patients through both inbound and outbound calls as part of nursing support programs.

• Carry out risk assessments, provide home injection training, educate on disease states, and offer product information.

• Adhere to the established call cadence and make additional calls as instructed.

• Address inquiries from patients, consumers, and healthcare professionals while providing client-approved resources.

• Direct callers to appropriate training, support groups, approved program materials, literature, or healthcare providers as necessary.

• Gather and input accurate, timely, clear, and comprehensive call and task data.

• Engage in program-specific customer meetings, training sessions, and orientation meetings.

• Display clinical competency through electronic or written assessments.

• Undertake special projects and other responsibilities related to contract performance.

• Operate under moderate supervision.

⛳️ Requirements

• At least an Associate’s Degree in Nursing or an equivalent diploma.

• A valid Registered Nurse (RN) or Licensed Practical Nurse (LPN) license in good standing for the state in which you work and/or cross-licensed in other states.

• Must possess or be willing to acquire a compact nursing license.

• Openness to obtaining additional state licenses upon request.

• 2 to 5 years of relevant experience.

• Fundamental database management and office navigation skills.

• Capability to maintain customer interaction and service skills via phone.

• Proficiency in multitasking between PC and phone-related tasks while following approved scripts.

• Ability to interpret patient information and determine suitable next steps.

• Experience in telephonic nursing, preferably supporting a pharmaceutical product.

• Familiarity with motivational interviewing techniques.

• Strong teamwork skills and effectiveness in collaboration.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Opportunities for career advancement.

• 401K plan with company matching.

• Tuition reimbursement available after 90 days of employment.

• Flexible working environment.

• 20 days of paid time off (PTO).

• Paid holidays.

• Employee assistance programs.

• Comprehensive medical, dental, and vision coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Telemedicine services (virtual doctor appointments).

• Wellness programs.

• Adoption assistance.

• Short-term disability coverage available after 90 days of employment.

• Long-term disability coverage.

• Life insurance benefits.

• Access to discount programs.