Telehealth Medical Front Office Coordinator

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Oversee client records and ensure all information remains current.

• Prioritize welcoming and confirmation calls while delivering friendly and enthusiastic customer service.

• Organize the clinic's schedule for optimal and timely patient care, accommodating walk-in/curbside appointments, scheduled visits, and potential clients.

• Process stock and custom orders, and conduct weekly inventory checks.

• Keep precise records of cash transactions and bank deposits.

• Execute end-of-day processes, reports, and financial settlements.

• Uphold a clean, welcoming, and friendly atmosphere.

• Possess a foundational understanding of hearing aid technology and perform basic cleaning and maintenance tasks.

• Assist with fundamental hearing aid troubleshooting via phone or in-person; clean and inspect hearing aids.

• Stay informed about the latest HearUSA products, promotions, and pricing.

• Facilitate and support HearAssist and remote care as required.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Background in customer service and office administration.

• Exceptional oral and written communication skills.

• Ability to build and sustain professional relationships with clients and colleagues.

• Proficient in computer usage, including scheduling software and MS Office applications.

• Strong skills in multi-tasking, organization, and time management.

🏝️ Benefits

• Competitive compensation package with monthly bonus potential.

• Comprehensive onboarding process.

• Inclusive benefits package.

• Paid holidays.

• Paid Time Off (PTO).

• 401k plan with matching contributions.

• Health & Wellness initiatives.

• Mentorship and opportunities for professional development.

• Participation in the CES Advisory Board.

• Field support for your hearing center.

• Continuing education opportunities.

• Access to LinkedIn Learning.

• Tuition reimbursement.

• Clear career advancement pathways for Center Support and Client Care roles.