Telecom Analyst

This is a fully remote position, open to applicants in California.

📋 Description

• Evaluate telecommunications order requests for wireless, voice, and data services across office locations.

• Oversee and track all elements of the delivery and installation process from initiation to completion.

• Interact with customers through phone calls (or email as necessary).

• Update relevant team members and management on the status of ongoing orders.

• Address billing concerns.

• Keep the order and circuit inventory updated in the designated databases.

• Liaise with telecommunication and cabling vendors for domestic orders.

• Identify potential jeopardy situations and escalate them within the vendor organization for resolution.

• Document issues and the steps taken clearly and concisely within the appropriate tracking systems (ServiceNow, Asignet).

• Communicate effectively with fellow team members.

• Respond positively and proactively to requests from peers.

• Clearly communicate jeopardy situations to management for necessary escalation or assistance.

• Act as the primary contact for straightforward circuit orders related to Domestic Field Office projects.

• Collaborate closely with the project manager to ensure a successful transition.

• Manage all telecommunications-related issues affecting the project, including but not limited to delivery, installation, and testing of circuits.

• Escalate issues appropriately for support.

⛳️ Requirements

• High School Diploma is mandatory.

• BS degree or 2-4 years of relevant experience is required.

• Prior vendor management experience is essential.

• A minimum of 2 years’ experience in circuit provisioning is needed.

• A basic technical and telecommunications background is preferred.

• Outstanding customer service abilities are necessary.

• Exceptional verbal and written communication skills are required.

🏝️ Benefits

• Group health insurance benefits (medical, vision, dental).

• FSA and HSA healthcare accounts.

• Life and accident insurance.

• Adoption and fertility assistance.

• Paid parental leave of up to 6 weeks.

• Short/long term disability coverage.

• Paid time off for vacation, personal needs, and sick leave.

• Up to 17 days of Choice Time Off (CTO) each calendar year.

• Up to 11 paid holidays per calendar year.

• Opportunity to participate in the company 401(k) savings and investment plan with employer matching.