Telco Consultant – Sustain Services

This is a fully remote position, open to applicants in Brazil, +2 more states.

📋 Description

• Deploy and enhance Red Hat infrastructure while collaborating with team members and stakeholders.

• Offer consulting, technical support, troubleshooting, and best-practice recommendations to clients.

• Perform system analysis, performance tuning, monitoring, and capacity planning.

• Execute optimization strategies, preventive measures, security protocols, and compliance controls.

• Evaluate telco platforms, pinpoint bottlenecks, and suggest improvements for performance and reliability.

• Create and implement platform optimization strategies focusing on capacity planning, configuration, resource utilization, and performance tuning.

• Plan and carry out Red Hat software updates, patches, and upgrades with minimal disruption.

• Coordinate maintenance tasks with clients.

• Keep documentation up to date for client environments, configurations, and support activities.

• Produce reports and provide clients with updates on system status, performance metrics, incident summaries, and recommendations.

• Remain updated on industry trends, emerging technologies, and telecommunications challenges.

• Discover innovation and process improvement opportunities, sharing knowledge through workshops and documentation.

• Establish client relationships as a trusted advisor and offer strategic guidance on Red Hat solutions.

• Identify potential opportunities for additional services and upselling.

⛳️ Requirements

• Bachelor's degree in computer science, engineering, or a related field, or equivalent experience.

• Native or professional fluency in Spanish, both written and spoken.

• Professional fluency in English and Portuguese.

• Experience in implementing, managing, and supporting Red Hat technologies, including Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat OpenStack.

• Strong understanding of virtualization and containerization technologies, such as KVM and Docker.

• Proficient in Linux system administration and troubleshooting, preferably RHEL or a derivative.

• Familiarity with scripting and automation tools, such as Bash, Python, and Ansible.

• Exceptional problem-solving and analytical abilities.

• Strong communication and interpersonal skills for effective collaboration with clients and internal teams.

• Knowledge of telecommunications Operations and Maintenance procedures and best practices through experience with at least one major service provider.

• Excellent customer service and communication skills.

• Outstanding written and verbal communication skills in English, Portuguese, and Spanish.

• Willingness to travel up to 20–30 weeks per year across various time zones in the region.

• Project management experience and familiarity with Agile methodologies is a plus.

• Relevant Red Hat certifications, such as RHCE or RHCA, are highly desirable.

• Public Cloud Certifications are a plus.

🏝️ Benefits

• Flexible work environments, ranging from in-office to office-flex to fully remote, depending on role requirements.

• Reasonable accommodations for job applicants with disabilities.