This is a fully remote position, open to applicants in Singapore.

📋 Description

• Observability & Automation – Establish dashboards and alerts; automate repetitive ticket processes through scripting.

• RCA & Support Insights – Engage in Root Cause Analyses; document user pain points on a weekly basis; suggest product enhancements.

• Agent & Skill Prototyping – Develop a lightweight agent (e.g., a Telegram bot) featuring at least one reusable skill (such as log fetching or health checks).

• ITSM / Tools (optional) – Streamline a minor workflow within incident management tools.

⛳️ Requirements

• Major in Computer Science, Data Science, Artificial Intelligence, or a related field; proficiency in Linux and scripting languages (Shell/Python); basic knowledge of SQL.

• Strong documentation skills – capable of producing actionable runbooks.

• Empathy and product-oriented mindset – focused on enhancing user experience based on support insights.

• Fundamental understanding of agents and their functionalities.

• Experience with Kubernetes, CI/CD processes, and Terraform.

• Familiarity with MLOps projects.

• Experience in building a simple LLM agent or defining skills using frameworks like LangChain or function calling.

• Experience with TSM tools.