Technology Specialist

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Comprehend business requirements, goals, and challenges, ensuring that services and solutions meet or surpass expectations.

• Foster innovation and create sustainable solutions to address complex vendor and/or system needs throughout the defined task lifecycle.

• Oversee daily team operations, guaranteeing that all services are delivered according to expectations and in compliance with service level agreements (SLAs) and operational level agreements (OLAs), as directed by the Manager.

• Collaborate and coordinate with internal teams and external partners to ensure the timely provision of high-quality services and to address any issues that may arise.

• Establish and uphold best practices, processes, and standards for service delivery.

• Initiate continuous improvement efforts to enhance the efficiency of service delivery and boost customer satisfaction.

• Identify and mitigate risks that could affect service delivery and work alongside stakeholders to resolve these challenges.

• Promote team unity through collaboration, guidance, and support for team members, ensuring high performance and morale.

⛳️ Requirements

• 3-5 years of experience in service delivery, account management, or technical customer support-related roles.

• Experience in service delivery teams is essential.

• Required knowledge and experience with industry-standard service delivery methodologies.

• Strong analytical and problem-solving abilities.

• Excellent communication and interpersonal skills.

• A B.S. or B.A. degree is preferred but not mandatory.

• Experience in the Securities/Financial Services industry is necessary, with broker-dealer experience preferred; at least 1 year of FINRA licensure is preferred.

🏝️ Benefits

• Health, dental, vision, and life insurance plans.

• 401(k) Savings plan with generous company matching contributions (up to 6%).

• Voya Retirement Plan, an employer-paid cash balance retirement plan (4%).

• Tuition reimbursement of up to $5,250 per year.

• Paid time off, including 20 days of paid time off, nine paid company holidays, and a flexible Diversity Celebration Day.

• Paid volunteer time of 40 hours per calendar year.