Technology Operations Associate – IT Support

This is a fully remote position, open to applicants in Kenya.

📋 Description

• Deliver Level 1 technical support by managing and resolving support tickets in accordance with SLA targets.

• Organize and prioritize incoming support requests, escalating issues to senior team members as necessary.

• Assist with customer deliverables and project tasks as directed by team leaders.

• Keep precise documentation of issues, resolutions, and knowledge base articles.

• Participate in the continuous enhancement of support processes and customer satisfaction.

• Contribute to the agility and automation initiatives under the guidance of team leaders.

• Aid in the development and maintenance of automation workflows utilizing Power Platform and other tools.

• Support testing, deployment, and documentation of new automation capabilities.

• Help manage and support the A&O Business Hub platform and its related integrations.

• Enhance scripting and automation skills through practical project involvement.

• Collaborate effectively with team members located in the UK, India, and Kenya.

⛳️ Requirements

• 1-3 years of experience in IT support, helpdesk, or technical operations roles.

• Strong understanding of Microsoft technologies, including Microsoft 365, Azure fundamentals, and Windows environments.

• Experience with ticketing systems and IT service management processes.

• Basic knowledge of networking, security, and infrastructure concepts.

• Interest in automation, scripting (PowerShell, Python, or similar), and process improvement.

• Excellent written and verbal communication skills in English.

🏝️ Benefits

• Opportunity to work with cutting-edge technologies.

• Collaborative and supportive workplace environment.

• Genuine opportunities for learning and growth.

• Involvement in meaningful projects.