Technician – Part-Time

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Conducts testing, diagnosis, and servicing of client-owned, rental, and loaner equipment via remote telematics platforms.

• Possesses a general understanding of NSM enterprise software for order entry, labor tracking, chair configuration, and scheduling.

• Exhibits advanced expertise in diagnostic, troubleshooting, programming, and repair protocols for all NSM equipment.

• Coordinates the scheduling of field support technicians when remote diagnostics cannot be fully assessed.

• Aids in the completion of work orders, which may include verifying that all essential client information is documented, entering equipment details, and confirming eligibility for funding.

• Engages in data entry of all relevant information, including scanning received documentation and organizing files and folders.

• Efficiently and professionally handles follow-up phone calls.

• Ensures customer satisfaction and communicates customer feedback or concerns regarding all NSM products or services to the appropriate manager or staff member.

• Demonstrates the capability to educate customers and caregivers on the proper use, care, and safety of NSM equipment that has been purchased, rented, or repaired.

• Completes standard training curriculums for Remote Service Technicians.

• Accesses current information and technological advancements from manufacturers regarding installations, repairs, and part replacements for all NSM products.

⛳️ Requirements

• Strong computer skills, including typing, internet usage, email communication, Microsoft 360, Microsoft Teams, enterprise software, and mobile device proficiency.

• Ability to thrive in a fast-paced environment while managing multiple priorities.

🏝️ Benefits

• 401k plan.

• Company-paid Long Term Disability.

• Tuition reimbursement program.