Technical Writer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with program-related tasks, which include creating documentation, manuals, user training materials, and ongoing content updates.

• Develop, maintain, and revise technical documentation, system manuals, standard operating procedures (SOPs), and operational guides.

• Generate clear, concise, and user-friendly documentation tailored for both technical and non-technical audiences.

• Create and sustain end-user training materials, encompassing guides, job aids, knowledge base articles, and instructional content.

• Ensure all documentation complies with federal government documentation standards, including relevant compliance frameworks such as DoD 5015.2 records management standards and 508 compliance for all formal deliverables.

• Collaborate with product owners, business analysts, developers, and subject matter experts (SMEs) to gather requirements and validate the technical accuracy of documentation.

• Convert complex technical and system information into organized, accessible content for end users and stakeholders.

• Maintain version control and ensure that documentation remains up-to-date with system updates, releases, and process changes.

• Participate in proposal reviews, including grammar editing, technical consistency checks, and documentation quality assurance (508 compliance) for federal submissions.

• Ensure uniformity in tone, formatting, terminology, and branding across all documentation deliverables.

⛳️ Requirements

• Bachelor's degree in English, Communications, Technical Writing, Information Systems, or a related field (or equivalent experience).

• Over 5 years of experience in technical writing, documentation development, or related roles within federal or enterprise environments.

• Demonstrated experience in developing SOPs (Standard Operating Procedures), technical manuals, and organized operational documentation.

• Familiarity with federal government environments, with a strong understanding of documentation standards and compliance requirements.

• Experience supporting CMS (Centers for Medicare & Medicaid Services) programs or similar healthcare governmental initiatives is essential.

• Knowledge of Section 508 accessibility standards for documentation and training materials.

• Understanding of DoD 5015.2 documentation and records management standards or equivalent federal documentation frameworks.

• Experience in creating end-user training materials and instructional content for digital systems or enterprise applications.

• Strong editing, proofreading, and quality assurance skills, with experience in supporting proposal and technical document reviews (grammar, clarity, and technical accuracy).

• Ability to collaborate with cross-functional teams, including product, engineering, and business stakeholders.

• Excellent written and verbal communication skills.

• High attention to detail with robust editing and proofreading capabilities.

• Capacity to translate complex technical concepts into clear, user-focused content.

• Strong collaboration skills across both technical and non-technical teams.

• Ability to manage multiple priorities in a fast-paced, regulated environment.

• US Citizenship or Permanent Residency is required.

• Must reside within the Continental US.

• Depending on the government agency, specific requirements may include a public trust background check or security clearance.

🏝️ Benefits

• Health care

• Dental

• Vision

• Life insurance

• 401(k)

• Paid time off including PTO, holidays, and any other paid leave mandated by law.