Technical Team Lead – AWS

This is a fully remote position, open to applicants in India.

📋 Description

• The Technical Team Lead – Managed Services (Public Cloud) acts as a strategic technical leader, trusted advisor, and expert in Public Cloud technologies, Platform Engineering, DevOps, Automation, and Cloud Operations.

• Responsible for leading the design, implementation, support, and ongoing enhancement of enterprise-grade cloud solutions while promoting operational excellence and ensuring outstanding customer outcomes.

• Provides both technical and personnel leadership, supervising a team of cloud engineers tasked with delivering managed services across multi-cloud environments.

• Serves as the primary escalation point for intricate technical issues, ensuring swift resolution of critical incidents while upholding service availability, reliability, security, and performance.

• Works closely with customers, executive stakeholders, architects, engineering teams, project managers, and business leaders to align technology initiatives with organizational goals.

• Promotes the adoption of cloud-native architectures, Infrastructure as Code (IaC), automation frameworks, as well as DevOps and DevSecOps practices, FinOps principles, and operational best practices to enhance efficiency, scalability, and business value.

⛳️ Requirements

• 10+ years of overall IT industry experience, including over 8 years of hands-on experience in Cloud, DevOps, Automation, and Platform Engineering.

• Proven ability to lead technical discussions and whiteboarding sessions with clients to address complex business and technology challenges.

• Strong consulting mindset complemented by proven business acumen and experience in customer-facing leadership roles.

• Expert-level knowledge of AWS and/or Microsoft Azure cloud platforms, encompassing architecture, operations, governance, security, and cost optimization.

• Hands-on experience in designing and implementing essential cloud services, including Compute, Storage, Networking, Databases, Identity & Access Management, Containers, and Security solutions.

• Extensive experience leading transformational initiatives such as Cloud Migration, Cloud Transformation, Platform Engineering, DevOps, DevSecOps, and Application Modernization.

• Significant experience with Infrastructure as Code (IaC) and automation tools like Terraform, Ansible, CloudFormation, ARM Templates, or equivalent technologies.

• Strong experience with CI/CD platforms and deployment automation tools such as GitHub, GitHub Actions, Jenkins, Harness, Azure DevOps, or similar technologies.

• Expert understanding of Git workflows, source control management, and branching strategies.

• Strong expertise in Kubernetes, containers, microservices, and cloud-native application architectures.

• Comprehensive understanding of Software Development Lifecycle (SDLC), Agile methodologies, DevSecOps practices, and continuous delivery frameworks.

• Excellent communication, presentation, stakeholder management, and interpersonal skills.

• Proven ability to resolve critical incidents in large-scale environments, including SLA metrics.

• Familiarity with ITIL-style problem management and blameless post-mortems.

• Lead triage, diagnosis, and resolution of critical (P1/P2) incidents across the AWS ecosystem.

• Conduct root cause analysis (RCA) and produce customer-facing post-mortem reports with actionable prevention strategies.

• Collaborate with Technical Account Managers (TAMs), Service Teams, and customer stakeholders during live outages.

🏝️ Benefits

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents.

• Paid time off and company holidays, along with additional leave benefits as per policy.

• Flexible work arrangements, promoting work-life balance.

• Learning and development opportunities to facilitate continuous growth and upskilling.

• Employee wellness initiatives and programs focusing on physical and mental well-being.

• Retirement and statutory benefits in accordance with India regulations.

• An inclusive, people-first culture with a strong emphasis on collaboration and ownership.