Technical Support Trainee – 3 Months Project

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assists in the monitoring, investigation, and resolution of technical issues reported by clients or internal teams.

• Concentrates on incident management, hands-on troubleshooting, data analysis, and identifying patterns across cases.

• Guarantees that issues are correctly diagnosed, documented, and resolved.

⛳️ Requirements

• Bachelor's degree in Software Development, Computer Science, or a related discipline.

• Solid understanding of software fundamentals, including programming concepts, APIs, and data flow.

• Basic knowledge of at least one programming or scripting language, such as Python or JavaScript.

• Capability to analyze technical issues in a structured and methodical manner.

• Comfortable working with logs, dashboards, and various technical tools.

• Excellent written communication skills for technical documentation and ticket updates.

• Strong attention to detail and commitment to follow-through.

• Openness to learn about support workflows, escalation processes, and SLA-driven tasks.

• Nice to have:

• Experience from internships, academic projects, or labs that involved debugging or system analysis.

• Familiarity with ticketing systems such as Jira, ServiceNow, or Zendesk.

• Exposure to monitoring tools, databases, or cloud environments.

• Basic understanding of incident management or support processes.

🏝️ Benefits

• Financial compensation.

• Year-end bonus.

• IMSS, AFORE, INFONAVIT.

• Major medical expenses insurance.

• Life insurance.

• Funeral expenses coverage.

• TDU membership.

• MediAccess.

• Health check-up subsidy.

• Preferential rates for car insurance.

• Paid vacations.

• Official Mexican holidays.

• Life Happens Days.

• Bereavement leave.

• Civil marriage leave.

• English classes.

• Certification opportunities.

• Educational agreements with institutions such as Talisis, U-ERRE, UNID, TecMilenio, Tec de Monterrey, UDEM, and SPIS.

• Corporate agreements and discounts with partners like Sorteos Tec, Envia Flores, and TopGolf.

• Taquitos rewards.

• Birthday bonus.

• Work-from-home bonus.

• Laptop policy.