Technical Support Specialist – Weekday Overnight

This is a fully remote position, open to applicants in Idaho, +3 more states.

📋 Description

• Deliver technical assistance to a diverse range of both technical and non-technical clients

• Identify, troubleshoot, repair, and debug intricate software and/or network systems

• Create, manage, and resolve tickets, while escalating issues to other teams when necessary

• Update management on significant matters related to personnel, performance, customer feedback, and project updates

• Ensure accurate documentation of all activities and interactions within Salesforce

⛳️ Requirements

• Experience in customer support

• Proven track record in directly assisting customers as a primary contact or lead via phone and email

• Proficiency in troubleshooting complex problems

• Familiarity with SQL and Windows platforms

• Capability to obtain Public Trust clearance

🏝️ Benefits

• Health insurance

• 401(k) retirement plan

• Flexible work arrangements

• Paid time off

• Annual performance bonus