Technical Support Specialist – Telehealth

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical assistance to users facing challenges with the telehealth platform.

• Diagnose login difficulties, connectivity issues, and general system errors.

• Assist users in navigating platform features and functionalities.

• Refer complex technical problems to engineering teams when necessary.

• Record issues, solutions, and recurring challenges.

• Work in conjunction with product and engineering teams to enhance user experience.

⛳️ Requirements

• 1-3 years of experience in technical support or IT helpdesk positions.

• Proficiency in English (both spoken and written) is essential.

• Excellent troubleshooting and analytical abilities.

• Capability to convey technical concepts clearly to non-technical users.

• Knowledge of web-based applications and fundamental system diagnostics.

• Keen attention to detail and a problem-solving approach.

• Experience in telehealth or healthcare technology settings (preferred).

• Basic understanding of APIs, integrations, or system workflows (preferred).

• Familiarity with ticketing systems (such as Zendesk, Freshdesk, etc.) (preferred).