Technical Support Agent – Smart Home Technology

This is a fully remote position, open to applicants in United States.

📋 Description

• Address incoming technical support inquiries via phone and email from residents facing challenges with their smart home devices.

• Diagnose common issues such as Wi-Fi connectivity problems, device pairing errors, and general setup inquiries.

• Guide residents through solutions in a clear and composed manner, tailoring your explanations to their comfort level with technology.

• Accurately document and manage all interactions within CRM software.

• Manage both voice and email support channels, multitasking effectively.

• Keep informed about product updates and adapt to the changing support landscape.

⛳️ Requirements

• Excellent verbal and written communication skills in English.

• A minimum of 1 year of customer service experience, preferably in a position handling both calls and emails.

• A sincere interest in technology along with the confidence to troubleshoot device and connectivity issues.

• Good physical dexterity necessary for engaging with smart home hardware during the hands-on training phase.

• Familiarity with CRM software and proficient general computer skills.

• A patient and methodical approach to problem-solving, always considering the customer's perspective.

• Ability to effectively manage time and maintain focus in a fast-paced remote setting.

• Comfort with basic financial and leasing terminology, as the role involves working within a property management context.

• Must be currently residing in Mexico.

🏝️ Benefits

• Training duration: 4 to 5 weeks (paid).